Terms & Conditions

Mugs&Gifts (mugsandgifts.co.uk) is an online brand of 1st4computing. These conditions of sale form part of our general terms and conditions that can be found at http://www.1st4computing.com/terms_and_conditions.php.

Payment

Except where previously agreed otherwise, all payments are to be paid prior to work commencing on your order. The most convenient and quickest way of paying for your order is via the online shop using PayPal when you order is placed. Credit card payments are handled by PayPal (you do not need a PayPal account to use PayPal for your credit card payments).

We can accept cheque payments by post. Cheques to be made payable to '1st4computing'. Please note that, except where previously agreed otherwise, orders paid for by cheque will not be processed until your cheque has been received and cleared by our bank.

If you require assistance when paying for your order, please don't hesistate to contact us.

Delivery Schedule

Most items shown on the website are held in stock so that we can aim to turnaround your required item as quickly as possible. Our target is to ship your completed item within 7 working days after confirmation of your order and your requirements. Large orders may take longer but we will still turn your order around as soon as possible.

From time to time, some items may be out of stock at the time of ordering. If this is the case, we will inform of the expected delay within 24-48 hours of receipt of your order. Usually we would still expect to ship your item within 14 days after confirmation of your order and your requirements, and cleared payment.

This delivery schedule details our targets, but under no circumstances will we be held liable for consequential loss, or any other liability, if we are unable to meet these targets.

Once shipped, delivery can be expected within the guidelines of the chosen shipping service.  For our standard "free shipping" option, this is 3-5 working days for orders send by Royal Mail 2nd Class, 1-3 working days for orders sent by Royal Mail 1st Class, and 1-2 working days for orders shipped by courier.

Ceramic & China Items

Unless stated explicitly, no ceramic or china item listed should be considered "dishwasher-safe". All items should be washed by hand and with care.

Items listed as "dishwasher-safe" have been tested in a household dishwasher at a normal cycle for several washes. Frequent or continual washing may cause some of the vibrancy of colour to fade over a period of time. To maintain your ceramic or china item in good condition strong detergents, high temperatures, and industrial dishwashing machines should be avoided. If in any doubt, it is recommended that the item is washed by hand.

Some items that are not listed as "dishwasher safe" may be suitable for washing in a domestic dishwasher but we won't state this on the website unless we have tested this ourselves.

Dimensions

All dimensions and measurements of products are approximate. Pictures and descriptions on the website are for illustrative purposes only and may not accurately reflect the item you receive. If you require specific information about any of our items, please contact us using our online contact form.

Colour Matching

Due to the different substrates of the items available, accurate colour matching is not possible. We will endeavour to print your photo/design as accurately as possible but some variation is to be expected. For example, the same photo/design printed as a photograph, a mug, and a t-shirt may look slightly different on all three items.

Cancellations

Your order can be cancelled at any time prior to work beginning on the item(s). As each item we sell is personalised to your needs, the item cannot be reclaimed after personalisation has begun. For this reason, we recommend that you double-check your artwork/photograph prior to sending them to us. If you are unsure, contact us first and we won't begin work until you are satisfied.

After work has commenced on your order, cancellations will be subject to a restocking fee which will be representative of the cost price of the item and materials and any time used in the preparation and pressing of the item(s). Please note, it is our practice to commence work on your order as soon as possible, so please contact us immediately if you have questions or concerns that may affect your order.

Additional

These terms and conditions are subject to change at any time without notice. Please ensure you familiarise yourself with our terms and conditions prior to placing your order.