Price Promise GUARANTEE!

To make your online experience easier, more convenient, and transparent, everything on our website now includes UK mainland postage as standard.  The price you see is the price you pay - no hidden costs!

If you're re-ordering something that you've previously bought from us and you find that the price has increased, let us know immediately!  Not only will we match the previous price but we'll also refund you 10% off the previous price.

How does this work?  Let's say you previously bought something for £5 with £2 postage (total £7) and you now find that it's listed as £8, and you let us know.  Not only will we match the previous price of £7 but we'll also give you 10% back (10% of £7 is 70p), so your new price will be just £6.30.

This is our way of saying "thank-you" for letting us know that we've made an error with our price calculations so that we can correct it in the future.

When contacting us, please let us know your order number or invoice number so that we can check our calculations and provide you with your exclusive 10% off code for the items in your order.  If you've already placed your order online, we'll refund the price difference and the 10%.  If we're unable to refund, or if you pay by cheque, we'll credit the price difference to your online account to be used against your next order.

Conditions

To qualify for our price promise guarantee, the previous price must have been charged within the last 12 months and you must be ordering the same item(s) again.  The 10% additional discount only applies to the first time you let us know of the price discrepancy.  If we do not alter our current price, no future discounts for those item(s) will be available under this guarantee.

Offer ends February 2013.  We reserve the right to withdraw this offer at any time without notice.

This offer does not apply to previous orders that may have been discounted with promotional codes, coupons, or other special offers.  We're sorry but this offer only applies to UK mainland customers only and only to orders placed online.